On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.

Bridgetown Botanicals does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Bridgetown Botanicals and adequately packed before shipment.

Bridgetown Botanicals does assume the responsibility for the quality of our goods upon arrival to the customer. Bridgetown Botanicals does assume the responsibility for shipping costs on product exchanges when shipped to the customer.

NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in unopened and untampered condition in order for the customer to qualify for a refund. All Bridgetown Botanicals products are packaged with a plastic seal. This seal cannot be broken in order for a product to qualify for refund. Bridgetown Botanicals reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.

In order to quality for an exchange or store credit, Bridgetown Botanicals requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Bridgetown Botanicals also reserves the right to deny an exchange or credit upon inspection of any returned merchandise. Bridgetown Botanicals will not reship a returned item for any reason.

Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.